Did your Ice Machine break down? Are your Monsters not checking into the Hotel? Maybe your Monsters just stopped singing or dancing altogether? Did your Skyship not come back? Can't seem to place a Monster on the Continent when you know you have plenty of beds? The Monster-Handlers have made this list of frequently asked questions about any sound, animation, or game issues that you may experience while playing My Singing Monsters. Some of these issues may require some special Monster-Handler attention, but don't worry, the Monster-Handlers are standing by and ready to help if the solutions here don't work for you!

Why is there no sound coming from the game on my iPad?

Have you checked the switch on the side of your device? In our game, it functions as a mute switch, and sometimes people don’t realize that. It’s also possible the game is stuck muted, and the switch doesn’t unmute it. See here for more details.

If you are still experiencing difficulty, force quitting and relaunching the app might resolve this.

Why can’t I hear any music coming from the game?

Sometimes if you are switching to other apps that also use sound, your device can get confused and stop playing certain kinds of sound. Force quitting and relaunching the app should resolve this.

I logged in and I lost some of the progress that I made - what can I do?

The issue you're experiencing may be caused by how the app is being closed. When you hit your device's Home button, the app stays running in the background. When this happens the app continues to run until your connection to our server times out. This can often result in small amounts of progress being lost as your progress isn't saved properly. The only fix for this is to make sure you close the app by quitting or logging out under the options menu.