Trying to make an in-app purchase, complete TapJoy offers, or watch video speed-ups but something went wrong? Come here for all the information you'll need on how to get the currency you've earned! From unlocking premium items to checking purchase status to requesting a refund, these questions should have you covered. Please don't hesitate to submit a ticket if you have not received your currency, and a Monster-Handler will be waiting to assist - we will always honor a purchases made in-game.
- My in-app purchase isn’t appearing on my account. How can I claim my purchase?
- I tried to make an in-app purchase, but it didn’t appear to go through. How can I tell if my account has been debited?
- I’ve completed an offer from the Free Diamond/Coins menu, but my rewards haven’t been credited to my account yet. How can I claim them?
Sometimes transactions can take a while to process – you may find that you will soon receive your purchase. If you do not, please submit a screenshot of your receipt or include a transaction ID when you submit a ticket, and a Monster-Handler will assist in crediting your missing purchase.
I tried to make an in-app purchase, but it didn’t appear to go through. How can I tell if my account has been debited?
1. Sign in to your account on the iTunes Store. Once you are logged in, select the small arrow next to your Apple ID in the upper right corner and click Account.
2. On the Account page, there is a heading titled Purchase History – click the See All option beside it.
3. A list of purchases will appear. On this page, you should be able to locate your in-app purchase for My Singing Monsters. If you made multiple purchases at the same time, you can click on the arrow on the left hand side of the listing to expand it for more details.
1) Sign in to your Google Play account.
2) Go to “My Android Apps” in the upper right corner.
3) Go to “My Orders & Settings” along the bottom to the left. On the next page, you should be able to locate your in-app purchase for My Singing Monsters.
1. Sign in to your Amazon account.
2. In the top right corner there is a button that reads, “Hello, [name] Your Account.” Select the small arrow on the button to access the dropdown menu and click “Your Android Apps & Devices.”
3. On the next screen, find the My Singing Monsters app and select the “Actions…” button at the far right.
4. Click on “Your in-app items.” On the next page, you should be able to locate your in-app purchase for My Singing Monsters.
I’ve completed an offer from the Free Diamond/Coins menu, but my rewards haven’t been credited to my account yet. How can I claim them?
Delayed currency from purchases and TapJoy rewards are delivered to your in-game Mailbox. Once you open your Mailbox, you can select the attachment and claim your rewards!