Connection and Loading Issues

Having some trouble loading My Singing Monsters: Dawn of Fire? Stuck on the loading screen? Receiving an error message or an authentication issue? These frequently asked questions will cover any error messages or connection issues that might be experienced when launching the game.

Force quitting the My Singing Monsters: Dawn of Fire app is the best way to resolve any temporary issues and clear “bad data” that may be preventing you from loading the game. When you open an app and then minimize it, it stays running in the background with a memory of what you just did. If your connection to the Internet is dropped, the app on your device will hold onto that bad data. Force quitting the app should rectify the situation and will not affect your account’s progress in any way.

I am having trouble logging in! The loading screen gets stuck on “Checking DLC Availability.” What do I do?

You are likely experiencing an authorization issue with Game Center.

Try logging out and back into Game Center.

I can’t load the game! The loading screen gets stuck on “Preparing Local Data” and it says “No account found on this device.” What can I do?


Your device might be holding onto some bad data. Deleting and reinstalling the app should resolve these issues. For accounts using Google Play, Game Center and Game Circle login, you can safely uninstall the game and your account will remain on our servers. When you launch the app, you will be automatically logged in via this method.

If you are playing via Guest login, please scroll to the bottom of this page and complete a support request using the form. Please categorize the request as “Technical” and include the Support ID of your account if you have recorded it. This can also be found by tapping the “?” on the loading screen.

My Market/Mailbox/Friends List isn’t loading! It just keeps spinning and spinning. What’s wrong?

Don’t worry – this is pretty easy to fix! Try logging out, force quitting the game, and logging back in. This can be done by going to Options > Log Out, completely closing the game, and re-selecting your login method from the main menu.

Can I play My Singing Monsters: Dawn of Fire offline?

No. The game requires an active internet connection at all times because your account information is stored online on our servers.

My loading screen is stuck on "Running Server"? Why can't I log in?

Please contact the Monster-Handlers directly for further assistance with this issue.