Status: Resolved.
Update 10/09/2024: The inappropriate ad has been removed from circulation and ads are being re-enabled for accounts marked as child-aged. Please note there may be limited ad availability throughout the day as we reactivate our ad networks. We are closely monitoring the situation and hope to restore full ad availability shortly.
Update 05/09/2024: We have disabled all ads for accounts marked as child-aged.
Update 05/09/2024: We are currently investigating an inappropriate advertisement that has appeared in My Singing Monsters.
If you have viewed this ad in-game, please contact us with your BBB ID or Support ID as well as the date and time you viewed the ad. Any information you can provide will allow our ad partners to locate and remove this advertisement.
Our sincere apologies for any distress caused by this inappropriate advertisement. Please keep an eye on this page for an updated status of our investigation.