Known Issues

In this article, you can find a list of issues that the Monster-Handlers are currently aware of and are looking into. If your issue isn’t listed here, please contact us for further assistance!

This is not a comprehensive list but will be updated regularly.

Breeding History (via Retry Button) is Not Shared Between Breeding Structures

Status: Investigating.


Unable to Close Out of Ads on Some Devices

Status: Investigating.


Unable to Check Monsters into Hotel

Status: Resolved. Please update to 4.3.0.


Unable to login using Facebook

Status: Investigating. 

While the Monster-Handlers are working to resolve the ongoing Facebook Login issue, we would like to reassure all players affected that your account progress is preserved and is not impacted by Facebook's login server issues. Our teams are working diligently with Facebook to resolve the issue as soon as possible, and we appreciate your patience as we work through the process.

Good news is, we can transfer your My Singing Monsters account progress to a new email secured account and get you back to Monstering! Please follow the Facebook account transfer procedure.
 


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