In this article, you can find a list of issues that the Monster-Handlers are currently aware of and are looking into. If your issue isn’t listed here, please contact us for further assistance!
This is not a comprehensive list but will be updated regularly.
Certain Animated Costumes Not Working Correctly
Status: Investigating. The following Costumes are affected:
- Growth Spur-ts
- Orrery Story
- In It To Fin It
- Beetle Bounce
- Tentacool
- Perfect Hennin
- Beach Bum
- Parasol-ing
- Petal Propeller
- Miner Key
- Beaky Clean
- PosiTRONic
- Infamous Mug Pot
- Drop the Myc
- Pad Hair Day
Selecting Phosphoran Phlox in the Recording Studio Crashes the Game
Status: Resolved.
Epic T-Rox Xenomorph Costume is Missing
Status: Resolved.
Island Skins Not Appearing
Status: Resolved. Please update to 4.5.0.
Unable to login using Facebook
Status: Investigating.
While the Monster-Handlers are working to resolve the ongoing Facebook Login issue, we would like to reassure all players affected that your account progress is preserved and is not impacted by Facebook's login server issues. Our teams are working diligently with Facebook to resolve the issue as soon as possible, and we appreciate your patience as we work through the process.
Good news is, we can transfer your My Singing Monsters account progress to a new email secured account and get you back to Monstering! Please follow the Facebook account transfer procedure.