Known Issues

In this article, you can find a list of issues that the Monster-Handlers are currently aware of and are looking into. If your issue isn’t listed here, please contact us for further assistance!

This is not a comprehensive list but will be updated regularly.

Spin Wheel Doesn't Spin on Some Devices

Status: Investigating.

Clear recordings button doesn't clear Dipster recordings

Status: Investigating.

Devices running iOS 12.5.7 crashing on launch

Status: Investigating.

Visual Issues on T-Mobile REVVL 6 Devices

Status: Investigating.

Powered down Wubbox is added to the Book of Monsters

Description: Discovery animation is played and Wubbox is added to the Book of Monsters after being removed from the Nursery. Powered down Wubbox is incorrectly displayed as powered up when placed in the Hotel.

Status: Resolved. Please update to 4.1.1.

Unable to check Monsters into the Hotel

Description: The "Check in" button is greyed out and cannot be used to send Monsters to the Hotel on any Island.

Workaround: Please complete the Colossingum tutorial.

Status: Investigating.

Unable to login using Facebook

Status: Investigating. 

While the Monster-Handlers are working to resolve the ongoing Facebook Login issue, we would like to reassure all players affected that your account progress is preserved and is not impacted by Facebook's login server issues. Our teams are working diligently with Facebook to resolve the issue as soon as possible, and we appreciate your patience as we work through the process.

Good news is, we can transfer your My Singing Monsters account progress to a new email secured account and get you back to Monstering! Please follow the Facebook account transfer procedure.