Verification and Password Recovery

Having trouble logging in because you can't remember your password? Tried to bind your email account, but the email didn't verify? Maybe you bound your account to the wrong email by accident? These frequently asked questions will cover how to recover your password and verify your bound account on My Singing Monsters for logging in. Whether you used email, Game Center, or Facebook, the Monster-Handlers have got you covered! Some of these solutions may require a Monster-Handler helping hand, so please don't hesitate to submit a ticket, and our support team will be waiting to assist!


I forgot my Game Center password.

Please visit Apple iForgot to retrieve, change or reset your Game Center password.


How do I reset my Facebook account password?

In order to get back into your account you will need to perform the following:

  1. Uninstall both the Facebook and My Singing Monsters applications
  2. Restart your device
  3. Install the Facebook and My Singing Monsters applications
  4. Log back into your Facebook account and launch My Singing Monsters

I forgot the password for my email account. How do I reset it?

If you've forgotten the password to your account, you should have no problems resetting it. You can do this by navigating to the Title screen, selecting the Change User button, selecting the Email option, and pressing the Forgot Password button.

From there you will receive an email prompting you to change your password. Make sure that if you don't receive the email, you check your Spam and Junk folders to make sure you have received it. If you still cannot find it, please make sure that you have sent the request to the correct email address.


I entered the wrong e-mail when I bound my account, and now I can't verify. What can I do?

We aren't able to update or bind an email from our end, but if you could create a new account using the email you prefer, then send the BBB ID / Friend Code of the new account to us, we'll be able to transfer your progress for you!

You will need to make a new Anonymous account by deleting and reinstalling the game, then bind this account to an email in the Options menu.Once you've done this, submit a ticket to the Monster-Handlers, and a member of our team will help you from there!


When I try to bind my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters that make an email read as invalid.

If this still does not work, please submit a ticket, and a Monster-Handler will be able to help you! It's possible you've already bound another account to this email and each log in must be unique. Our team can help sort things out!


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