Concert Kings

Put your hands together for Concert Kings, the ultimate Battle of the Bands! Build a headlining band of A-List performers and compete head-to-head against countless rivals in a worldwide competition. Concert Kings is a music-driven RPG of epic proportions where you're in control of every aspect of your band and its members. Customize everything from song lyrics and instruments, to stage effects and outfits; your band’s future is in your hands! Think you have what it takes to rule rock & roll?


I don't see my question listed above. What should I do?

If you don't see your specific question or concern listed above; please contact out customer support team directly here.


Why is my game slow?

Sometimes apps running in the background can start to slow down your device; make sure to close any other apps that may be running in the background. If you continue to experience difficulties getting the game to run properly, please try restarting your device. If that doesn’t resolve the issue, please contact our customer support team. They can be reached either through the game or through the contact form at the bottom of this F.A.Q.


The game keeps freezing on my device. What should I do?

You should attempt to force quit from Concert Kings. If you continue to experience issues, please contact our customer support team through the game or use the contact form at the bottom of this F.A.Q.


I’ve purchased an item in-game and it hasn’t arrived. What should I do?

Sometimes an in-app purchase can take up to 48 hours to complete processing. If your purchase has not arrived after 48 hours, please contact our customer support team. Our team can be reached directly through Concert Kings or the contact form at the bottom of this F.A.Q.


I tried to make an in-app purchase, but it didn't appear to go through. How can I tell if my account has been debited?

On iOS: Sign in to your account on the iTunes Store. Once you are logged in, select the small arrow next to your Apple ID in the upper right corner and click Account. On the Account page, there is a heading titled Purchase History – click the See All option beside it.
A list of purchases will appear. On this page, you should be able to locate your in-app purchase for Concert Kings. If you made multiple purchases at the same time, you can click on the arrow on the left-hand side of the listing to expand it for more details.

On Android: Sign in to your Google Play account. Go to “My Android Apps” in the upper right corner. Go to “My Orders & Settings” along the bottom to the left. On the next page, you should be able to locate your in-app purchase for Concert Kings.


I need a refund, what do I do?

If you have completed a purchase and need a refund you will need to perform the following steps: If you are an iOS device user (iPhone, iPad, or iPod) you will need to contact the iTunes customer support team for assistance. If you are a using an Android device, and have completed the purchase through Google Play, you must contact Google Play customer support for assistance within the first 48 hours of completing the purchase. If the purchase occurred longer than 48 hours ago you will need to contact us directly using the support option in the game, or through the contact form at the bottom of this F.A.Q. Please include your purchase receipt and the reason you require the refund in your request.


Where can I submit my feedback?

Feedback can be submitted through the support menu available in Concert Kings, or through the contact form at the bottom of this F.A.Q.


Where can I find the Terms of Use and Fan Content Policy?

You can find all the information you need to know by clicking these links: Fan Content Policy & Terms of Service.

 


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